AGM - IN & VAS

Job Req ID: 44318 Location: Pune, IN Function: Technology/ IOT/Cloud About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Team Lead – IN/VAS

Job Level / Designation

M2 / AGM/DGM

Function / Department

Central Operations Group / Active Operations / Charging Operations – IN & VAS

Location

Pune, Maharashtra

Job Purpose

• IN and VAS network and service uptime delivery along with planned architecture changes;
• Customer experience and active participation in emergency handling
• Support for various Technical testing.
• Drive change management and Govern planned activities and roll outs with SNOC/Charging and convergence team
• Compliance of internal and external audit and SOPs
• Support capacity expansion, modernization of existing setups

Key Result Areas/Accountabilities

• Uptime - Ensure 99.999% uptime of all IN and VAS nodes

• Alarms, Fault and Outage handling - Ensure restoration of outages / emergencies in shortest possible time, minimize impact of outage on service by identifying and taking action like implementing work around, temp traffic diversions. Immediate action and resolution of all types of HW, SW faults and alarms. Drive preventive maintenance tasks.

• RS&R management - Ensure repair of all HW including platform infra within TAT without RNP cards.
• Backup - 100% compliance of IN&VAS node back up policy and ensuring availability of back up all the time for any emergency handling.
• Field support - Extending support to central teams for new roll out including software upgrade and technical testing. Field resource alignment for any on-site activities for IN and VAS HW and new feature testing
• Customer complaint handling - Ensure immediate action of all types of customer complains related to IN&VAS network including roaming, detailed investigation and proper resolution.
• KPI Analysis & improvement - First level analysis on Performance related, Revenue exposure related and Customer impacting related concerns. Troubleshooting the issue by analyzing application layer/ network layer traces. Timely escalation to concerned team for resolution
• Change implementation and testing - Ensure accurate MOP, implementation of all types of changes, judge impact of changes pre / post service confirmation for each of the change including KPI tracking and impact analysis
• Compliance - Compliance of internal and external audit and SOPs
• Inventory Management:- Ensure latest update on inventory in terms of location, HW, SW, Capacity etc & scrapping of non-live inventory

Core Competencies, Knowledge, Experience

• Around 8-10 years of experience in Ericsson IN and VAS operations.
• Working level hands on experience on Ericsson IN and VAS elements like SMSC, SMSR etc.
• Knowledge of CAMEL, MAP & Diameter protocol. Should be able to do analysis on traces/tcpdump.
• Gx/Gy/ESy interface knowledge
• Sound knowledge of Voice/SMS/USSD/Data charging call flows
• Should have prior experience of working in operations domain and aware about operational processes, SOP/SLAs etc.
• Should have strong in stakeholder management.

Must have technical / professional qualifications

• B.E / B Tech Electronics / Telecommunication / Computer / IT Engineering
• Should have knowledge of ITIL / ITSM Processes

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership