Process Associate – Invoice Processing

To perform operational tasks in the relevant domain for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience.

Role based operational domain function and related scope: - F&A - Accounts Payable

PROCESS MANAGEMENT

• Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.
• Identify opportunities for process improvements and contribute to implementation of effective solutions
• Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
• Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.

KNOWLEDGE MANAGEMENT

• Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards
• Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work
• Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools

EFFECTIVE COMMUNICATION

• Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner
• Prepare and present documents and reports that can be well understood and as per FPIG standards

TEAMWORK

• Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
• Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks

CUSTOMER RELATIONSHIP

• Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
• Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.

ACTIVE LEARNING AND EYE FOR DETAIL

• Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
• Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.

SPAN OF Communication:

• Internal: process experts, operations managers, director
• External: business stakeholders

Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY)

• processes supported: as per operational function and domain scope
• countries supported: Americas, EMEA, GCC and Asia
• performs tasks as per process manuals, instruction guides and sops in the relevant domain
• works under the direct supervision of the operations manager and with the support and guidance of process experts
• collaborates with members of his / her team and other teams
• accounts payable

• -preparation for provisions, accruals, etc.

-good understanding of invoice processing/validations- po & non-po

• -good understanding of invoice handling in case of exceptions

• -handling business stakeholders / vendor query & resolve them

• -vendor payment preparation

• -vendor account reconciliation

• -through knowledge of regional specific tax systems

• -basic knowledge of GST, vat etc.

• -is able to work with team and with high volume inflow of invoices

• -good exposure to Indian and global accounting practices.

Work Experience:

• 0 - 3 years of experience in Shared Services for a Global Company

Industry Experience:

• Financial / KPOs / BPOs industry experience preferred, specifically in the areas such as role-based domain expertise, F&A - Accounts Payable.

Education:

• Master’s / Bachelor’s Degree in Commerce / Business Administration or equivalent

Language:

• English

Customer Management:

• Understanding of diverse stakeholders and Cross-Cultural Sensitivity

COMPETENCIES

Business / Functional

• Process Knowledge, understanding of SLAs
• Domain knowledge in the areas specific to the respective domain role.

Technical

• ERP and System Exposure (Like BAAN, Ariba, PeopleSoft, SRM, SAP, MS-Outlook, MS-Access)

Non-Technical / Behavioral

• Basic Analytical Skills
• Attention to Detail
• Basic Presentation & Communication Skills
• Role Model – FPIG Values and Ways of Working
• Positive attitude for learning
• Proactive approach and Demonstrate Initiative
• Quality Mindset
• Team Player
• Understanding of Business