KYC Refresh SME

Job Title: KYC Refresh SME
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction
The purpose of EDD is to provide Barclays with an understanding of the risks associated with higher risk relationships, and to help mitigate and manage the risks presented. Based on what is learned during EDD, Barclays must consider whether to enter or maintain the relationship with the Customer

• Take ownership on training the new joiners on process until accreditation.
• Resolve process queries within 24 hours and seek resolution from onshore if needed
• Identify Process gaps and provide a strategic fix. Conduct refresher or remedial training based on error analysis for precious and current months
• Attend regular calls with onshore SMEs to ensure clear process communication across teams and stakeholders
• Collaborate with the team mangers to manage Escalations from RD/Outreach/Client and put controls in place to avoid future occurrence
• Quarterly PKT to be conducted
• Liaise with P&P team to ensure process changes are updated on timely basis.

• Teams Accreditation to be acquired within set timelines
• Ensure that cases are proactively reviewed using daily MI
• Ensure relevant portals (Siebel/Salesforce/Jetbridge/Jetbridge II) are kept accurately up to date and in a very timely fashion
• Ensure all key reports are updated weekly to ensure the true work position is identified
• Identify changes to processes and procedures to ensure that we are increasing efficiencies and liaise with SME to ensure changes are made
• Proactively communicate upwardly in relation to concerns and suggestions
• Set up review calls with Onshore SMEs and discuss on the blockers
• Teams RFT score maintained > 85% or greater than the teams average which ever is higher through the year. Stretched target of >90%.
• Perform RCAs for all the errors and proactively track and take corrective actions on issues . Identify trends & patterns and put controls in place to prevent future occurrence.
• Maintain 100% RFT on referrals to RAU and Outreach to FO/Client on requirements
• Facilitate data collection or adhoc reports and deliver with high standards
• Provide dedicated and robust specialist KYC expertise throughout the Refresh Process. Using expert KYC knowledge, communication, and problem-solving skills to analyse KYC information, that has been provided by Clients or sourced from the public domain, for a broad range of Clients, including a wide variety of specialist industry sectors and various unique projects
• Take responsibility for maintaining a high standard of accuracy during all stages of the Client review, working towards ‘right first time’ objectives, taking ownership to resolve issues that may threaten remediation and refresh cycle timelines or Client satisfaction. Proactively working towards deadlines to resolve complex and high priority cases and utilising strong communication skills to interact professionally with external and internal stakeholders
• Use expert KYC knowledge to analyse KYC information for a broad range of Corporate Clients, including a wide variety of specialist industry sectors and various unique projects

• End to End KYC Knowledge and Experience in High-Risk review is a must
• 8 years of overall experience of which 4 to 5 years of experience in High-Risk review is a must
• Specialist knowledge in EDD, understanding and experience in reviewing company structures, organisations and ownership – for example Trusts, Charitable Organisations, Nominated Entities, Defence, Gaming and Gambling, Politically Exposed Persons, High Risk Jurisdictions (including HRTC)
• In depth knowledge of Global KYC policies and procedures
• Knowledge and understanding of the legislation that affects Barclays and our Clients (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering, and confidentiality regulations).
• Knowledge, understanding and experience of the importance of KYC to the Bank through the various lenses; i.e risk and regulation
• Role demands interaction with different departments including RAU, Coverage, Screening, various forums etc. to ensure seamless completion on the refresh cases.
• Strong stakeholder management skills and experience of working with key stakeholder e.g. Financial Crime and Front Office teams would be beneficial
• Excellent communication skills: must interact professionally with Front office and internal stakeholders via phone or email.
• Excellent written and verbal English language skills required
• Strong time management skills to be able to proactively manage your workload effectively to complete complex and high-priority tasks within target timescales.

Skills that will help you in the role:

• Time management skills: must manage workloads effectively to complete complex and high-priority tasks within target timescales.
• Analysis & Judgement: must undertake KYC analysis with a high level of accuracy and attention to detail.

Where will you be working?
Noida

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.