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Process Executive - Voice

Cognizant Technology Solutions | Gurugram, Haryana | IN

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Cognizant Technology Solutions with the position of Process Executive - Voice - Cognizant Technology Solutions which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Process Executive - Voice - Cognizant Technology Solutions below matches your qualifications. Good Luck: D

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo. Administering and helping to manage Client’s Product support for the customers…...

Online Analyst - Adv

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

    • Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
    • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
    • Client products to the customer (Analytics, YouTube etc).
    • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
    • Create and manage Risk and mitigation plan based on discussion with project stake holders.
    • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
    • Report to the manager on performance status and any escalations.

Web:

Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT

Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
  • Customer Relationship Management.
    • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
  • People/Team.
    • Contribute to and participate proactively in knowledge sharing sessions.
    • Participate and contribute to organizational activities.

Must Have Skills

  • Customer Service

Good To Have Skills

  • Speaking English

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 25 2024

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Information :

  • Company : Cognizant Technology Solutions
  • Position : Process Executive - Voice
  • Location : Gurugram, Haryana
  • Country : IN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Process Executive - Voice job info - Cognizant Technology Solutions Gurugram, Haryana above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Process Executive - Voice job info - Cognizant Technology Solutions Gurugram, Haryana in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 25-04-2024

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