Service Desk - CSL

GAVS Technologies | Chennai, Tamil Nadu | IN

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Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues. IP header structure and use of each field....

Job Posted On

05-06-2024 12:43:29

Experience Required

4 - 7 years

Location
  • Chennai, Tamil Nadu, India (CHN)
Job Summary

Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.

  • Troubleshoot Product, Codes and Configuration issues
  • Ensure consistent customer satisfaction
  • Document all communication with customers in the CRM
  • Interface with international customers
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC


Roles and Responsibilities

  • OSI layers detailed understanding of each layers function and relevant protocols that operate at each level
  • TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism *MAC header structure and use of each field
  • IP header structure and use of each field
  • ARP how ARP works in a Layer 2 and Layer 3 communication
  • Mac address table fields and how a switch uses MAC table for switching decisions
  • ARP table and how a switch uses ARP table
  • Routing Table fields and how a Router uses routing table for routing decisions
  • DHCP protocol messages (a clear understanding of DORA process)
  • DHCP operation in layer 2 and layer 3 scenarios (server & client in same VLAN or different VLAN) *Thorough understanding of Broadcast domain and Collision Domain
  • Thorough understanding of Unicast, Multicast and Broadcast traffic
  • Thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage
  • Thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbour communication)
  • Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 )

Information :

  • Company : GAVS Technologies
  • Position : Service Desk - CSL
  • Location : Chennai, Tamil Nadu
  • Country : IN

How to Submit an Application:

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Post Date : 04-06-2024

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