Delivery Manager

Overview:

We are excited to announce an opportunity to join our team at Focaloid Technologies as a Delivery Head. You will be in charge of overseeing the delivery of projects and services to ensure they are completed on time, within budget, and to the highest quality standards. This role involves managing the delivery team, setting goals, monitoring performance, and maintaining strong client relationships. The delivery head will also be accountable for financial performance, including gross margin, and support the sales team in business growth activities.

Key Responsibilities:

On-time Quality Delivery

Ensure all projects and services are delivered on schedule and meet quality standards. Implement best practices to improve delivery efficiency and effectiveness.

Account Management

Own end-to-end client account delivery, including governance, escalation handling, and commercial accountability.

Build long-term client relationships, identify opportunities for growth, and support renewals and upsells.

Strategic Planning & Execution

Contribute to strategic planning for accounts and delivery portfolios, aligning execution with business goals.

Collaborate with senior leadership to define delivery models, transformation roadmaps, and continuous improvement initiatives.

Financial Management

Responsible for achieving and maintaining targeted gross margin percentages across all portfolios. Monitor and control project budgets and financial performance.

Customer Satisfaction

Maintain high levels of customer satisfaction by ensuring delivery excellence. Act as a primary point of contact for key clients to address issues and gather feedback.

Key Metrics Tracking

Track and report key delivery metrics, including project status, financial performance, and andresource utilization. Use data-driven insights to drive continuous improvement.

Team Leadership

Set clear goals for the delivery team and ensure alignment with company objectives. Monitor and evaluate team performance, providing guidance and support as needed.

Process and Compliance

Establish, monitor, and enforce delivery processes and compliance standards. Ensure all projects adhere to company policies, industry regulations, and best practices.

Qualifications:

Education: Bachelors degree in business administration, project management, or a related field. An MBA is a plus.

Experience: Minimum of 15 years of experience in the software industry, with at least 3+ years in a delivery leadership role. Proven experience in a senior delivery or project management role within IT organizations.

Skills:

• Strong financial acumen and experience managing budgets and gross margins.
• Excellent leadership and team management skills
• Outstanding communication and interpersonal abilities.
• Strong analytical and problem-solving skills
• Proficient in project management software and tools.
• Ability to work under pressure and meet tight deadlines.
• Experience in vendor management and account management

Information :

• Company : Focaloid Technologies
• Position : Delivery Manager
• Location : Kochi, Kerala
• Country : IN