Entry-Level Customer Support Associate

Qualifications and SkillsCustomer Service (Mandatory skill): Ability to understand customer needs and provide excellent service is essential.Undergraduate (Mandatory skill): Candidates should have completed some level of undergraduation studies.Fresher (Mandatory skill): We welcome fresh graduates with no prior experience.Verbal Communication: Strong verbal communication skills are required to effectively interact with customers.Dropout: Candidates who are dropouts yet possess relevant skills and enthusiasm are encouraged to apply.Pursuing Graduation: Suitable for candidates currently pursuing their degree but eager to gain practical experience.Call Handling: Ability to manage multiple calls efficiently while maintaining professionalism and courtesy.Customer Support: Demonstrated ability to support customers by acknowledging their concerns and resolving queries.Roles and ResponsibilitiesAddress incoming customer queries and provide appropriate solutions in a timely and effective manner.Maintain and document detailed customer interactions for quality control and improvement purposes.Collaborate with team members to identify process improvements and enhance customer satisfaction.Adhere to company policies and procedures while maintaining confidentiality of customer information.Assist in the training of new staff members by sharing knowledge and expertise related to best practices.Proactively identify potential issues and escalate them to higher management when necessary.Contribute to a positive and productive team environment by actively participating in meetings and discussions.

Information :

• Company : JobsFlix
• Position : Entry-Level Customer Support Associate
• Location : Karnātaka
• Country : IN