Customer Service Representative

Customer Service Responsibilities list: FLUENCY IN ENGLISH LANGUAGE

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Job Types: Full-time, InternshipContract length: 6 months

Pay: ₹5,000.00 - ₹10,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Language:

• English (Required)
• Hindi (Required)

Work Location: In person

Information :

• Company : Ethereal
• Position : Customer Service Representative
• Location : Delhi, Delhi
• Country : IN