Associate Director Operations at Concentrix

Job Description:

Latest job information from Concentrix for the position of Associate Director Operations. If the Associate Director Operations vacancy in Kolkata, West Bengal matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Concentrix for the position of Associate Director Operations below matches your qualifications.

The Role:We are looking for a leader to head Service & Operations Delivery business for an Indian region Travel Client. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor. We are looking for a dynamic people leader who understands the - bigger picture and can balance strategic vision and thought leadership with execution excellence.

Essential Job Elements:P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy. Operations: Drive operational improvements for contact center operations, including optimizing resource allocation within and across teams, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals. Team management: Manage high performance teams Improve organizational efficiencies and build scalable business processes and infrastructure.

Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.

Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer' Establish strong relationships with clients. Business Growth: Lead & collaborate efforts with the solutions team for market opportunities.

Support business growth by collaborating with Sales & marketing across geographies. Risk & Compliance: Ensure compliance with all client regulatory requirements

Profile & Experience14+ years of operations experience within a BPO with atleast 3-4 years of experience in either OTA/Airlines/Travel domain. Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members. Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.

Experience of managing P&L, driving performance and growing businesses. Strong customer service orientation and client management skills

Experience with a matrix driven global organization.Proven track record of building strong relationships with stakeholders.Excellent communication, negotiation and conflict management skills

Analytical acumen and the ability to streamline complex processes.MBA/ PG Degree would be an advantage.

Job Info:

• Company: Concentrix
• Position: Associate Director Operations
• Work Location: Kolkata, West Bengal
• Country: IN

How to Submit an Application:

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