Delivery Lead Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Enable a superior brand experience, accelerates responsible growth and creates a secure environment. Global CXL/ SDL will work with various teams across in scope locations. The lead will be a single point of contact for senior leadership internal and client facing interactions for the LOB.

With radical new technologies, the lead will be positioned to provide industry shaping ideas and thought leadership Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times.

In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities.

Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being

• Thought leadership
• Process-orientation
• Collaboration and interpersonal skills
• Corporate planning & strategic planning
• Detail orientation
• Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously
• Adaptable to learn new processes, concepts, and skills.
• Demonstrates the ability to work as part of a team adding positive attitude and business focus
• Ability to work in a fast-paced work environment
• Ability to meet deadlines
• Enjoying challenging opportunities
• Ability to communicate in a dynamic environment throughout all management levels
• Ability to solve urgent matters and work under pressure
• Reliable, proactive approach to entrusted tasks
• Ability to establish a strong client relationship
• Sound decision-making and organizational skills
• Ability to present complex information to a variety of audiences
• Proficiency in MS office applications (Excel, PowerPoint and Word), knowledge of latest

technology landscape is preferred

• Experienced in talent management and succession planning
• Experience in managing projects and data strategies for business outcomes

• In this role you are required to identify and assess complex problems for area of responsibility
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
• Requires adherence to strategic direction set by senior management when establishing near-term goals
• Interaction of the individual is with senior management at a client and/or within

Accenture, involving matters that may require acceptance of an alternate approach

• Should have latitude in decision-making and determination of objectives and approaches to critical assignments.
• Decisions that an individual in this role makes have a major day-to-day impact on area of responsibility
• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Aligning with global leads and service delivery leads on strategy for execution across line of businesses
• Motivate and strategize on efficiency, productivity and consistency targets
• Identify improvement opportunities in workflows and suggest solutions.

Creating a culture of innovation

• Identify Milestones, scope, dependencies, issues, risk and success for project
• Course correct non-performing metrics and analysts through root cause analysis and solid action planning
• Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones
• Review and control execution of standard processes across Quality, Training & Policy
• Conduct research, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams
• Provide thought leadership in processes, programs and procedures
• Establish professional and career development programs for internal resources
• Provide recommendations to re-engineer existing processes.
• Evaluation of new technologies and potential applications in work area, work with

SMEs for deployments Working Conditions Moderate travel to Accenture and Client offices depending on project involvement Cyclical work shift including work hours at night Overtime and support on calls may be required Client holidays may be observed instead of local holiday

Information :

• Company : Accenture India
• Position : Delivery Lead Manager
• Location : Navi Mumbai, Mahārāshtra
• Country : IN