Front Office Manager at The Grand Hotels

Job Description:

Latest job information from The Grand Hotels for the position of Front Office Manager. If the Front Office Manager vacancy in India matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at The Grand Hotels for the position of Front Office Manager below matches your qualifications.

Front Office Manager — The Grand Hotels, Kanyakumari

Company

• We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.

• From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.

Role (Full-time, On-site)

• Lead Front Office, Concierge, Bell Desk, and Transport operations.

• Ensure smooth arrivals/departures, VIP handling, and lobby experience.

• Coordinate room status with Housekeeping; prioritize rush/early check-ins.

• Oversee reservations, OTA coordination, upselling, and rate adherence.

• Manage cash handling, billing accuracy, and night audit oversight.

• Train, roster, and mentor the front-office team; maintain SOPs.

• Handle guest feedback/escalations and drive service recovery.

• Track KPIs (GSS, upsell, wait time, audit scores) and submit reports.

• Use PMS/POS tools for allocation, forecasting, and MIS.

Qualifications

• Proven experience as Front Office Manager/Assistant Manager.

• Strong leadership, communication, and conflict-resolution skills.

• Hands-on with PMS/reservations and basic revenue concepts.

• Knowledge of cashiering, night audit, and compliance standards.

• Degree/Diploma in Hospitality (preferred).

• English fluency; Tamil/local language an advantage.

• • Flexibility for shifts/weekends/holidays.

Job Info:

• Company: The Grand Hotels
• Position: Front Office Manager
• Work Location: India
• Country: IN

How to Submit an Application:

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