Technical Support Specialist at beBeeCustomerSupport

Job Description:

Latest job information from beBeeCustomerSupport for the position of Technical Support Specialist. If the Technical Support Specialist vacancy in Jodhpur matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at beBeeCustomerSupport for the position of Technical Support Specialist below matches your qualifications.

Technical Support Specialist

We are seeking an experienced and skilled technical support specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to end-users via various communication channels.

Your primary objective will be to ensure that all issues are resolved efficiently and effectively, minimizing downtime and maximizing user satisfaction.

You will work closely with internal teams to identify and resolve complex technical problems, utilizing your exceptional troubleshooting skills and knowledge of IT systems and software.

We require someone who is highly organized, proactive, and able to multitask in a fast-paced environment.

If you have a passion for delivering excellent customer service and are confident in your ability to provide expert technical support, we encourage you to apply for this exciting opportunity.

• Ticket Management: Qualify and open tickets for remediation of events, ensuring prompt attention to all user inquiries.
• Triage and Escalation: Triage tickets to respective teams and escalate complex issues to ensure timely resolution.
• Communication: Regularly update users on ticket status and progress, maintaining excellent oral and written communication skills.
• Problem-Solving: Utilize your expertise to diagnose and resolve technical issues efficiently, minimizing downtime and maximizing user satisfaction.
• Knowledge Sharing: Document and share knowledge gained from problem-solving experiences to improve team efficiency and effectiveness.

• Technical Knowledge: Proficiency in remote support tools, operating systems (OS), and software applications (e.g., MS Office).
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with users at all levels.
• Flexibility: Willingness to work in rotational shifts and adapt to changing priorities and deadlines.
• ITIL Understanding: Familiarity with ITIL standards for infrastructure management and service desk operations.

This role offers a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.

Join our dynamic team and contribute to delivering exceptional customer experiences!

Job Info:

• Company: beBeeCustomerSupport
• Position: Technical Support Specialist
• Work Location: Jodhpur
• Country: IN

How to Submit an Application:

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