Associate L1
Wipro Limited |
Mumbai, Maharashtra |
IN
Job Description
Do
- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
- Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain broad knowledge of client products and/or services
- Offer additional products and/or services as needed
- Prepare complete and accurate work including appropriately notating accounts as required
- Track, document and retrieve information in call tracking database
- Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
- Participate in activities designed to improve customer satisfaction and business performance
Information :
- Company : Wipro Limited
- Position : Associate L1
- Location : Mumbai, Maharashtra
- Country : IN
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Post Date : 2025-04-03 | Expired Date : 2025-05-03