Customer Care Executive

Established in 2018, we, 11ZEROS , are an Ahmedabad-based E-commerce company. We are mainly focused in providing exclusive mobile accessories to the customers all around the world and have successfully served 1 Lac+ customers till now. Website URL : https://11zeros.com/

If youre a Customer Support Executive, who loves what you do, then please do join us, wed love to hear from you.

What you will be doing? (Your key responsibilities):

• Addressing customer queries, concerns, and complaints through various channels such as phone, email, live chat, or social media.
• Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution.
• Checking duplicate orders and making calls to customers for order confirmation.
• NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics.
• Follow-ups for delivery and maintaining RTO refunds.

You are a pro at:

• Knowledge of all our products
• Handling Customers

You ace the following powers:

• Accountability
• Flexibility
• Problem-Solving
• Being Result Oriented
• Being great at Relationship Building

Float CV on romit@11zeros.com

Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Information :

• Company : 11Zeros
• Position : Customer Care Executive
• Location : Ahmedabad, Gujarat
• Country : IN