Customer Service Representative
Refyne India |
Bengaluru, Karnataka |
IN
One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, its critical to develop a mind-set focused on providing superior customer experience We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
Responsibilities:-
- Handle inbound and outbound calls
- Identify customers needs, clarify information, research the issue at hand and provide solutions
- Work in coordination with the internal support teams to ensure quick resolutions
- Document any feedback received from the customers for review by the product team at a later stage
- Label the queries we receive from customers to understand what drives support traffic
- Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team
- Track relevant support metrics and prepare reports for the purpose of quality assessment file
Job Type: Full-time
Pay: ₹23,000.00 - ₹27,000.00 per month
Schedule:
- Day shift
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
Speak with the employer+91 8792968920Expected Start Date: 30/04/2025
Information :
- Company : Refyne India
- Position : Customer Service Representative
- Location : Bengaluru, Karnataka
- Country : IN
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Post Date : 2025-04-26 | Expired Date : 2025-05-26