Customer Support (International Voice Process)

Position: Customer Support Executive (International Voice Process)Job Type: Full-timeLocation: HyderabadExperience: 1-2.2 yearsShift: Night Shift &1 way cab will be provided.

Key Responsibilities:

• Handle customer inquiries, complaints, and support requests via phone calls in an international environment.
• Provide accurate information, troubleshoot issues, and resolve customer concerns effectively.
• Maintain a professional and courteous attitude while assisting customers.
• Document customer interactions, issues, and solutions accurately in the system.
• Follow company policies and guidelines to ensure high-quality service.
• Collaborate with team members and escalate complex issues when necessary.

Skills & Qualifications:

• Strong verbal communication skills in English with a neutral accent.
• Excellent listening and problem-solving abilities.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Basic computer knowledge and familiarity with CRM tools.
• Prior experience in an international voice process is an advantage.

Additional Requirements:

• Willingness to work in rotational shifts, including night shifts.
• Strong customer service orientation with a proactive approach.
• Ability to adapt to changing processes and customer needs.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Schedule:

• Night shift

Work Location: In person

Information :

• Company : VARKY Technology Solutions
• Position : Customer Support (International Voice Process)
• Location : Hyderabad, Telangana
• Country : IN