Deputy General Manager - Customer Service Operations
Job Overview:We are looking for a seasoned Technical Lead with over 15 years of experience in Cloud Technologies or Data Operations Centers (DOC). The ideal candidate should have a strong understanding of ITIL processes, be capable of engaging directly with clients, and provide architecture-level recommendations in cloud and DOC environments. A foundational understanding of infrastructure applications such as Active Directory (AD), Microsoft 365 (M365), and Azure AD is preferred.Key Responsibilities:
- Lead technical initiatives related to cloud platforms and DOC operations.
- Conduct detailed reviews of cloud architecture and propose changes to improve scalability, performance, and cost-efficiency.
- Drive and implement cloud cost optimization strategies and ensure adherence to cloud security best practices.
- Interact with clients to understand business requirements and provide strategic architectural input.
- Analyze current cloud and DOC environments, identify gaps, and recommend architecture-level improvements.
- Collaborate with cross-functional teams including infra, application, and security teams.
- Participate in high-level design, planning, and implementation of cloud and operational solutions.
- Provide guidance and support to technical teams during deployment and support phases.
- Create and maintain technical documentation, solution designs, and client presentations.
- 15+ years of experience in Cloud (Azure, AWS, GCP) or DOC environments.
- Hands-on knowledge of ITIL framework; ITIL certification is a plus.
- Proven ability to engage with clients and present architecture-level recommendations.
- Basic knowledge of core infra applications such as Active Directory, Microsoft 365, and Azure AD.
- Strong communication, leadership, and stakeholder management skills.
- Ability to assess and improve operational efficiency in DOC/cloud setups.
- Cloud certification (Azure/AWS/GCP) is an advantage.
- Experience in hybrid or multi-cloud environments.
- Exposure to automation, monitoring tools, and cloud governance practices.
- Strong analytical and problem-solving skills.
- Proactive and client-focused approach.
- Excellent team collaboration and mentoring capabilities.
Information :
- Company : Tata Communication
- Position : Deputy General Manager - Customer Service Operations
- Location : Pune, Mahārāshtra
- Country : IN
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Post Date : 2025-07-31 | Expired Date : 2025-08-30