IT Manager

Work with a world class team to develop, implement, and support cutting edge Oracle technology.We are seeking a seasoned and proactive IT Manager to lead a team in the OHH Product group. This role is critical to ensuring the stability, efficiency, and continuous improvement of our OHH product group and related support services. You will manage a team responsible for handling security patch management, People Management, system maintenance, tech upgrades and contribute to innovation and automation initiatives that enhance service delivery and operational excellence.

As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays challenges. Weve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. Thats why were committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing 

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Key Responsibilities:

• Lead and manage functional group within OHH Team, ensuring timely resolution of JIRA and Support requests.
• Oversee routine platform maintenance activities including patching, health checks, and compliance.
• Ensure high availability and performance of the Presentation Layer environment of all customers.
• Collaborate with SREs and cross-functional teams to implement automation, improve tools, and drive innovation.
• Identify and implement process improvements that enhance team efficiency and service quality.
• Monitor team performance, provide coaching and development, and foster a culture of accountability and growth.
• Support incident and change management processes in accordance with ITIL or internal service standards.
• Generate operational reports, track key metrics, and present status updates to leadership and stakeholders.

Qualifications:

• Bachelors degree/masters degree (Information Technology/Mathematics/Computer Science/Computer Software/Electronics/Operational Research/Computer System Engineering).
• Experience delivering and operating large scale, highly available distributed systems.
• 8+ years of experience in IT infrastructure support, with at least 3 years in a people leadership or managerial role.
• Strong knowledge of Linux and Windows technologies (XenApp/XenDesktop/Citrix Cloud), and patch management practices.
• Proven experience managing IT operations and leading teams in a global support model.
• Hands-on experience with JIRA, Remedy, or other ITSM tools.
• Demonstrated ability to lead improvement initiatives, drive automation, and implement best practices.
• Strong communication, organizational, and stakeholder management skills.

Career Level - M2

Information :

• Company : Oracle Hong Kong
• Position : IT Manager
• Location : Bangalore, Karnātaka
• Country : IN