Network Support Executive

Candidate should have Knowledge in Network Support

Requirement *Excellent English communication Mandatory(10/10)*

*CCNA/CNNP* certification will be added advantage.

Candidate should be intrested in working Fixed night shift.

*Education Bachelors/Masters Degree in the field of Engineering/Computer Science/IT.*

*Shift timings 10:00 pm to 7:00 am.*

Transport Boundaries *

Transport Facilities Drop will be provided for night shift

*Salary Range 4 to 10 LPA

*Weekly Off 2 rotational week-offs*

*USP* Brand, Designation, Growing industry, Growth opportunity, Learning opportunity

Rounds of Interview Virtual Video round Communication check

2nd Technical Round

Director Round 3

*Responsibilities include:*1. Support all of Ubiquitis product lines such as the UniFi Network, UniFi Protect, UniFi OS Consoles, UniFi Talk, Ubiquiti ISP, and many more to diagnose and tackle wireless, security, switching, and other various network-related issues reported by Ubiquiti customers.2. Provide L1 support with full accountability on cases from creation to resolution.3. Work directly with the customers and the escalation teams.4. Perform labs to learn and reproduce issues, as and when needed.5. Effectively communicate (email and/or chat) with customers regarding technical issues and customer service inquiries.6. Interpersonal skills and product knowledge are critical in all customer interactions.7. Troubleshoot complex problems with Ubiquiti hardware and software along with recommending corrective action.8. Document customer interactions and recurring technical issues for product development.9. Use acquired knowledge to suggest and contribute to Knowledge Base articles.10. Stay up to date on Ubiquiti features and technology by attending training, participating in team communication, and keeping up with enterprise and networking trends.11. Willingness to work in rotational shifts (24x7 support).*Required Technical Skills:* Knowledge of networking industry, products, and protocols. Knowledge of the following network protocols and technologies (preferred): TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking, Port Aggregation (LACP), Routing protocols, ACL (Standard and Extended), STP/RSTP/MSTP, Wireless LAN Fundamentals, VOIP (SIP protocol), VPN, NAT/PAT, etc. Knowledge of troubleshooting utilities such as tcpdump, Ping, Traceroute, and Wireshark (or similar packet capture and analysis tools) is highly desired but not mandatory. A comfort level with Linux would be an added advantage. Prior support experience is preferred.

Job Types: Full-time, Permanent

Pay: ₹420,000.00 - ₹1,000,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Night shift
• Rotational shift

Ability to commute/relocate:

• Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• excellent english (Required)
• Fluent English (Required)

License/Certification:

• CCNA (Required)

Information :

• Company : Radiant Job
• Position : Network Support Executive
• Location : Mumbai, Maharashtra
• Country : IN