OMP Software Engineer

JD for OMP resourceJD as below:His/her main objective is to own the OMP support and he/she is the point of contact for OMP support

• He/she is responsible to make sure that tickets are picked up, clarified and solved.
• When a ticket is logged he/she investigates if a bug in OMP, if master data issue, issue in sourcing system (mainly SAP) or that user lacks knowledge o

If it is a bug in OMP then he/she logs a ticket at OMP and he does a follow up with OMP to have it resolved o If it is an issue in non OMP system then he/she logs a ticket and he does a follow up with the respective teams o If it is a master data issue or lack of knowledge he/she follows up with the end user o If another kind of issue, he/she picks it up and tries to find to a solution and does follow up

• At closure of the ticket , he/she classifies the ticket so that reporting can be done on it
• He/she monitors the OMP dispatcher and checks error logs and creates incidents on these errors or he/she contacts the business to have them solved
• As he/she is the first OMP support person , he/she helps shaping an OMP support way of working and methodology
• He/she plans and owns a bi weekly meeting with business and OMP Business analyst to show the overview of the current open incidents and discuss with business priorities and next steps
• He/she plans and owns a monthly meeting with the product owner to give an overview of the service level: Closed tickets, open tickets, duration of tickets, classification of tickets
• As in the beginning there will not be enough work on support only, he/she will be also involved in projects to help on o Configuration o Testing o Master data setup o Training
• As the OMP support team will grow in the future, this person will also become the OMP support responsible leading the team of new colleagues.

This means making sure that new colleagues are onboarded, get the correct training and make sure they live up to the expectations of and coach them were needed

• Once we are moving to a continuous improvements modus , the person will be involved in testing and follow up of the improvements
• In the future OMP support person can also be involved to solve Continuous improvement requests themselves.

This will be in the area of the look and feel : reports for example From behavior point of view i am looking at a person that is

• Independent
• Shows ownership
• Proactive
• has a critical mindset
• is taking initiativeIMMEDIATE JOINER

Information :

• Company : Tech Mahindra
• Position : OMP Software Engineer
• Location : Pune, Mahārāshtra
• Country : IN