Escalation Manager at TNV Method

Job Description:

Latest job information from TNV Method for the position of Escalation Manager. If the Escalation Manager vacancy in Alappuzha matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at TNV Method for the position of Escalation Manager below matches your qualifications.

Application: https://hiring.tnvmethod.com/fitness-manager

TNV Method by Tanvi Parikh Fitness is a global fitness platform. We combine lifestyle management solutions (Nutrition, Mindset, Exercise and more) with personlized coaching to help our customers track, reverse and manage chronic health conditions.

About the role:

• Profile – Escalation Fitness Manager
• Role – Full-time
• Grade – Manager
• Experience - 3+ years
• Salary band - INR 70,000 - INR 85,000 per month (in-hand)
• Location – 100% Remote
• Work Shift: Mon-Sat, 6:30 a.m. - 12:30 p.m. IST and 7:00 p.m - 10:00 p.m IST

As a Fitness Manager at TNV Method, your role is multifaceted and involves two main responsibilities: helping clients achieve their health and fitness goals through our comprehensive approach, products, and services, and providing customer service support to leads, existing clients and help coaches retain clients . To fulfill these responsibilities, you will work on building strong relationships with team members, personal training clients, and members, as well as leading through action and influence by demonstrating the systems, processes, and behaviors required for success. Additionally, you will motivate your team to grow and develop through education and personal development, and embody the values of TNV Method - fun, passion, inclusivity, and teamwork.

Required Qualifications:

• Has an exceptional work ethic & management of coaches
• Degree/certificate in Nutrition/Dietetics/Fitness
• Experience with Customer Service & Client retention
• At least 3 years of experience as a fitness coach
• Leadership and/or management experience is preferred
• Prior experience recruiting, onboarding and developing new personal trainers
• Effective communication, interpersonal and public speaking skills
• Motivated self-starter and team player
• Professional, punctual and organized
• Excellent communication skills with expert-level fluency in English
• A highly driven self-starter, with very strong ownership of their work
• Ability to consistently live our Core Values of Caring, Happiness, Integrity, Peak Attitude, Passion, Personal Fitness, and Trust.

Key Responsibility Areas:

• Providing guidance and support to coaches to help them effectively deliver training and coaching to clients as per company standards.
• Reply to queries from potential customers and existing clients on support channels.
• Hit monthly sales targets and deliver reports to management
• Quality check for personalized plans built by coaches as per guidelines.
• Monitoring coaches' schedules and ensuring that they are meeting all required commitments, including client appointments and standup updates to management.
• Handling difficult coaches or clients as needed, including addressing performance or behaviour issues and providing support to resolve any problems.
• Conducting regular check-ins with coaches to provide feedback and support, and to identify any areas where they may need additional assistance.
• Assisting coaches with maintaining accurate records of clients' progress and handling any administrative tasks as needed.
• Providing training and development opportunities to improve coaches' technical and soft skills, as well as their understanding of the company's policies, procedures, and culture.
• Act as the point of contact for coaches and communicate with the management regarding coach's performance, client's feedback and the overall team's performance.
• Building a positive and supportive team culture to encourage coaches to share their best practices, exchange ideas, and provide support to each other.
• Evaluating and providing feedback on coaches' training sessions, calls, and communications and provide constructive feedback.

Additional Responsibilities:

• Providing coaching and development opportunities to help coaches grow and improve their skills.
• Collaborating with other team members and fitness professionals to ensure that coaches have the resources and support they need to be successful.
• Staying informed about the latest trends and best practices in the online fitness and coaching industry and sharing this knowledge with the team.

Application: https://hiring.tnvmethod.com/fitness-manager

Job Info:

• Company: TNV Method
• Position: Escalation Manager
• Work Location: Alappuzha
• Country: IN

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Escalation Manager at the office Alappuzha above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.