Application Support Specialist (Salesforce TMS) at Hapag-Lloyd

Position Application Support Specialist (Salesforce TMS)
Posted 2025 December 06
Expired 2026 January 05
Company Hapag-Lloyd
Location Chennai | IN
Job Type Full Time
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Job Description:

Latest job information from Hapag-Lloyd for the position of Application Support Specialist (Salesforce TMS). If the Application Support Specialist (Salesforce TMS) vacancy in Chennai matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Hapag-Lloyd for the position of Application Support Specialist (Salesforce TMS) below matches your qualifications.

Application Support Specialist (Salesforce TMS)

  • Full Time
  • Perungudi, Chennai, Tamil Nadu, India
  • With Professional Experience
  • 10/20/25
  • About Hapag-Lloyd
    With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

    THE ROLE

    The Salesforce TMS – Level 2 Support Engineer will play a critical role in supporting, maintaining, and enhancing the Transportation Management System (TMS) implemented on the Salesforce platform. The role focuses on ensuring system stability, resolving functional and technical issues, and maintaining smooth integration between Salesforce TMS, ERP, and third-party logistics systems.

    The ideal candidate will have a strong background in Salesforce support and logistics operations, with hands-on experience in troubleshooting, configuration, and process improvement. This position requires strong analytical skills, a proactive mindset, and effective collaboration with global logistics, IT, and business teams.

    Key Responsibilities & Tasks

  • Provide L2 support for Salesforce TMS, addressing functional, data, and integration issues.
  • Troubleshoot user access, navigation (UX/UI), and SSO-related problems.
  • Investigate and resolve data discrepancies and integration failures with external systems (ERP, carriers, depots).
  • Perform root cause analysis (RCA) and implement preventive measures.
  • Manage user permissions, roles, and configurations in Salesforce.
  • Collaborate with logistics, IT, and development teams to ensure seamless transport operations.
  • Document incidents, FAQs, and create knowledge base articles.
  • Support system upgrades, patches, and functional validations.
  • Behaviors & Approach

    Strong analytical and problem-solving skills with attention to detail

    Focused mindset with a proactive and solution-oriented approach

    Effective communicator with strong collaboration skills across teams and cultures

    Ability to work independently and manage multiple priorities in a fast-paced environment

    Work Experience:

    Must Have:

  • Bachelor’s degree in IT, Computer Science, or Supply Chain Management.
  • 2–5 years of Salesforce support or TMS application experience.
  • Strong understanding of Salesforce objects, workflows, profiles, and permissions.
  • Hands-on experience in transportation/logistics operations, ideally in liner shipping or inland transport.
  • Familiarity with system integrations (EDI, API, XML, JSON).
  • Proficiency with ITSM tools (ServiceNow, Jira, Remedy).
  • Strong analytical, problem-solving, and communication skills.
  • Preferred:

  • Salesforce Administrator (ADM-) certification.
  • Knowledge of order management, shipment execution, and carrier integration.
  • SQL and data troubleshooting exposure.
  • Experience in supporting global transport systems and process automation.
  • Education & Qualifications

    ·Bachelor’s degree in Computer Science, Information Technology, or Supply Chain Management (or related discipline)

    Contact person

    Sunaimalar Arunjunaiselvam HR Talent Acquisition Manager Share this job
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  • Job Info:

    • Company: Hapag-Lloyd
    • Position: Application Support Specialist (Salesforce TMS)
    • Work Location: Chennai
    • Country: IN

    How to Submit an Application:

    After reading and understanding the criteria and minimum qualification requirements explained in the job information Application Support Specialist (Salesforce TMS) at the office Chennai above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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