Product Support Specialist at greytHR

Job Description:

Latest job information from greytHR for the position of Product Support Specialist. If the Product Support Specialist vacancy in Bangalore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at greytHR for the position of Product Support Specialist below matches your qualifications.

Job Title: Specialist - Product Support

About Greytip:

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences.

Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.

At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

About Department:

Helpdesk Global, mainly helps the clients from SEA region in resolving the queries they have. Queries will be resolved through

ticketing system.

Position Purpose :

Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

• Middle East region Payroll Knowledge
• Excellent Written & Verbal Communication
• Experience into Customer Support

Key Responsibility:

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements
• Develop competence in the use of all the information systems used in implementation of the application
• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:

Experience in GreytHR & Freshdesk

Qualification and Experience:

• Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with international clients
• Excellent client handling skills
• Domain knowledge in Middle East Payroll is mandatory
• Thorough knowledge of Middle East Payroll statutory compliance will be an advantage.
• Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
• Excellent verbal and written English communication skills
• Excellent skills on effective telephone and email communication
• High degree of patience

Benefits:

• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members energy filled work environment.
• Competitive salary.

External Skills And Expertise

• Middle East Payroll Knowledge
• Good Written & Verbal Communication
• Experience into Customer Support

Job Info:

• Company: greytHR
• Position: Product Support Specialist
• Work Location: Bangalore
• Country: IN

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Product Support Specialist at the office Bangalore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.