International Technical Voice process Consultant at HGS

Job Description:

Latest job information from HGS for the position of International Technical Voice process Consultant. If the International Technical Voice process Consultant vacancy in Bengaluru matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at HGS for the position of International Technical Voice process Consultant below matches your qualifications.

Please find the below JD for International Technical process.

Note: candidate should be flexible for Night shifts.

DUTIES & RESPONSIBILITIES

• Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively troubleshoot the customer’s issue towards absolute resolution.
• Engages the customer in a spontaneous and conversational manner in a way that makes the customer experience good and enriching
• Investigates and clarifies consumer comments, questions, and concerns using active listening and probing skills
• Knows how to effectively multitask and prioritize workload. Can effectively go thru the systems and process while carrying on a conversation with the customer
• Recommend available service options when necessary.
• Use tact and judgment in communicating with, in particularly, angry and/or frustrated consumers
• Accurately document customer cases and pertinent details in internal CRM
• Reports feedback that affects the course of Operations in a day to day basis
• Upholds and promotes client’s core values
• Meets productivity standards

COMPETENCY REQUIREMENTS

With Basic Competency Level in ff.:

• Common consumer electronics, technical products, networking and WIFI
• Windows and Mac operating systems
• Computer hardware

With Expert Competency Level in ff.:

• Customer service orientation
• Communication skills (oral and written)
• Computer navigation
• Sense of urgency
• Passion for excellence
• Working in teams / Interpersonal skills
• Work organization
• Product knowledge
• Analytical and Problem solving skills

Reports to:

Team Leader and/ or

Shift Manager

Education and/or Experience:

Completed at least Senior High School.

At least 6 months of experience in technical support or customer service role or equivalent, familiarity with CRM and case management are preferred.

Work environment:

The work environment is professional office workplace.

Physical demands:

Requires graveyard work

Schedule and shift flexibility. May require non-consecutive rest days for the work week,

overtime, weekend, or holiday work depending on business needs

Work demands:

Must complete and pass Product Specific Training and clear certification. Must meet or exceed quality target. Failure to achieve and sustain quality performance at or above the quality target may result in termination

Able to establish, implement and continuously improve the quality information security policies assigned to him/her.

Job Info:

• Company: HGS
• Position: International Technical Voice process Consultant
• Work Location: Bengaluru
• Country: IN

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information International Technical Voice process Consultant at the office Bengaluru above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.