Quality Assurance Specialist at beBeeQuality

Job Description:

Latest job information from beBeeQuality for the position of Quality Assurance Specialist. If the Quality Assurance Specialist vacancy in Kanpur matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at beBeeQuality for the position of Quality Assurance Specialist below matches your qualifications.

Job Overview:

We are seeking a skilled Quality Assurance Specialist to join our team. The ideal candidate will be responsible for auditing technician calls, validating membership sales, and ensuring accuracy and compliance across all customer and technician interactions.

The successful candidate will have strong analytical abilities, a command over process compliance, and the ability to prepare and share comprehensive audit dashboards with the management team.

About the Role:

This is an exciting opportunity for a detail-oriented professional to join our performance-driven, customer-focused team. As a Quality Assurance Specialist, you will play a critical role in maintaining high standards of quality and ensuring that our customers receive exceptional service.

Key Responsibilities:

• Validating the accuracy of appointments booked by the back-office team
• Performing call audits of the back-office agents
• Conducting voice and speech training for new joiners specifically for the US Outbound Voice Process
• Maintaining and sharing audit dashboards and performance reports with the operations leadership team

Requirements:

To be successful in this role, you will need:

• A graduate degree or above
• At least 5 years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domains
• Hands-on experience using Rilla, JustCall, Dialpad, or similar call audit tools
• Strong analytical skills and attention to detail

What We Offer:

We offer a competitive compensation package, including flexible working hours and opportunities for career growth and development.

Job Info:

• Company: beBeeQuality
• Position: Quality Assurance Specialist
• Work Location: Kanpur
• Country: IN

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Quality Assurance Specialist at the office Kanpur above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.