Walk-In Drive - Customer Support - International Voice process - Kolkata at Infosys BPM

Job Description:

Latest job information from Infosys BPM for the position of Walk-In Drive - Customer Support - International Voice process - Kolkata. If the Walk-In Drive - Customer Support - International Voice process - Kolkata vacancy in Maharashtra matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Infosys BPM for the position of Walk-In Drive - Customer Support - International Voice process - Kolkata below matches your qualifications.

Walk-In BPM Launch Your Career in Customer Support!

️Walk-In Dates: 24th and 25th October 2025

InterviewLocation: Kolkata Job Locations: Pune, Bangalore

Time: 10:00 AM to 1:00 PM

Venue: Infosys Limited Plot No IIIG/2,P. S-New Town,

Kolkata - 700135 (Hatisala)

Mode: 100% Work from Office (WFO)

Role Overview:

As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You'll provide timely and effective solutions, ensuring a positive customer experience.

Basic minimum requirement

• Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment

• Work from office mandatory

• Exposure to US contact center preferable

1. Customer Interaction:

-Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.

-Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.

• Effective Communication: Clearly explain technical concepts to non-technical users.

Key responsibilities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Walk customers/ Provide navigational support on self service portal

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimize customer complaints and escalations by providing exceptional service and call control

Mandatory Documents to Carry

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification:

10th & 12th Marksheets

Graduation (All Semesters, CMM, Provisional & Degree Certificate)

️ Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

• Carry a copy of this email/invitation
• Register your application in advance

• Walk into the Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata - 700135 (Hatisala) on 24th and 25th October 2025 between 10:00 AM 1:00 PM

Why Infosys BPM?

• Work with a global brand
• Extensive training & upskilling programs
• Fast-track career growth in tech support or customer success
• Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources INFY HR

Job Info:

• Company: Infosys BPM
• Position: Walk-In Drive - Customer Support - International Voice process - Kolkata
• Work Location: Maharashtra
• Country: IN

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Walk-In Drive - Customer Support - International Voice process - Kolkata at the office Maharashtra above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.